Shipping Policy

Hong Kong Northern Science Company Limited ships products to addresses within the regions served by edvcanvasshoes.com. Shipping costs are calculated at checkout based on the destination and the selected shipping method. Hong Kong Northern Science Company Limited does not guarantee expedited delivery. Delivery timelines are determined by the carrier and the destination. Customers receive a tracking number after the order is dispatched. Hong Kong Northern Science Company Limited is not responsible for delays caused by the carrier, customs, or incorrect address information provided by the buyer. Orders are processed on business days, excluding weekends and public holidays. Hong Kong Northern Science Company Limited does not ship to multiple addresses for a single order. The buyer must provide a complete and accurate shipping address. Hong Kong Northern Science Company Limited is not responsible for lost or stolen packages after the carrier confirms delivery.

Returns Policy

Hong Kong Northern Science Company Limited offers a strict 14-day no-reason refund policy. The buyer has exactly 14 calendar days from the date of receipt to request a return for any reason. The buyer completely bears all return shipping costs. The refund process requires a minimum of 14 days from the date the returned item is received by Hong Kong Northern Science Company Limited. PayPal refunds take at least 14 days to process. In certain regions, local laws require up to 30 days for PayPal refunds. Hong Kong Northern Science Company Limited does not accept returns beyond the 14-day period. The 14-day period begins on the date the carrier records the delivery. The buyer must obtain a return authorization number before shipping any item back. Returns shipped without a return authorization number are refused and returned to the sender at the buyer’s expense. The buyer must use a trackable shipping service and provide the tracking number to Hong Kong Northern Science Company Limited. Hong Kong Northern Science Company Limited is not responsible for return shipments lost in transit.

Refund Policy

Refunds are issued to the original payment method. The refund amount covers the purchase price of the returned item. The refund does not include original shipping costs or return shipping costs. The buyer bears all return shipping costs. Refunds are processed only after Hong Kong Northern Science Company Limited inspects the returned item. The inspection confirms that the item is unused, unworn, and in its original packaging with all tags attached. If the item does not meet these conditions, Hong Kong Northern Science Company Limited may deny the refund. The refund arrival time is at least 14 days from the date Hong Kong Northern Science Company Limited receives the returned item. For PayPal refunds, the arrival time is at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Hong Kong Northern Science Company Limited does not issue cash refunds. Refunds are not issued for any customs duties, taxes, or fees paid by the buyer. The buyer is responsible for any return shipping insurance. Hong Kong Northern Science Company Limited processes refunds in the same currency used for the original purchase.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact Hong Kong Northern Science Company Limited via [email protected] within this 7-day period. The claim must include photographic evidence of the damage or defect. Hong Kong Northern Science Company Limited will review the claim and provide instructions. Claims submitted after exactly 7 days of receipt are invalid. This 7-day claim window perfectly matches the Terms of Service of edvcanvasshoes.com. The buyer must retain all original packaging and the damaged item until the claim is resolved. Hong Kong Northern Science Company Limited may require the return of the damaged item for inspection.

Return Process

Step 1: The buyer contacts Hong Kong Northern Science Company Limited via [email protected] within 14 days of receipt to request a return authorization. Step 2: Hong Kong Northern Science Company Limited provides a return authorization number and return instructions. Step 3: The buyer packs the item securely in its original packaging with all tags attached. Step 4: The buyer ships the item to the return address. The recipient must be Hong Kong Northern Science Company Limited, the contact phone is +852 6891 2794, and the specific return address is FLAT 304, 3/F., RICKY CENTRE, 36 CHONG YIP STREET KWUN TONG HK. Step 5: The buyer provides Hong Kong Northern Science Company Limited with the tracking number for the return shipment. Step 6: Hong Kong Northern Science Company Limited receives the item and inspects it. Step 7: Hong Kong Northern Science Company Limited processes the refund. The refund arrival time is at least 14 days from the date of receipt. The buyer completely bears all return shipping costs. Hong Kong Northern Science Company Limited does not reimburse return shipping costs under any circumstance. The buyer must not include any personal items in the return package. Hong Kong Northern Science Company Limited is not responsible for personal items lost in return shipments.

Non-Returnable Conditions

Items must be unused and in original packaging. Items that show signs of wear, damage, or alteration are not eligible for return. Items missing original tags or packaging are not eligible for return. Hong Kong Northern Science Company Limited does not accept returns for items that have been used outdoors or on abrasive surfaces. Hong Kong Northern Science Company Limited reserves the right to reject any return that does not meet these conditions. Hong Kong Northern Science Company Limited does not accept returns for items that have been customized, modified, or repaired by the buyer. Hong Kong Northern Science Company Limited does not accept returns for items that have been washed or exposed to liquids. Hong Kong Northern Science Company Limited does not accept returns for items that are missing the original shoe box or any enclosed accessories.

Contact Information

For questions about shipping or returns, contact Hong Kong Northern Science Company Limited at [email protected]. The company phone number is +852 6891 2794. The company address is FLAT 304, 3/F., RICKY CENTRE, 36 CHONG YIP STREET KWUN TONG HK. The website is edvcanvasshoes.com. Hong Kong Northern Science Company Limited does not provide return labels. The buyer must arrange and pay for return shipping. Hong Kong Northern Science Company Limited recommends using a trackable and insured shipping service for all returns.